Privacy Policy
makmak24

Interpretation and Scope of Application

This Privacy Policy is issued by makmak24 ("we", "us") and applies to all users who register, log in or use any services offered through makmak24.net and all its subdomains ("Platform").

The term "personal data" in this policy refers to any information that can directly or indirectly identify an individual, including but not limited to name, identity card number (MyKad), mobile phone number, email address, financial information, transaction records and online behavioural data.

This policy is to be read together with our platform's Terms and Conditions. In the event of any conflict between any terms, this Privacy Policy shall apply for matters relating to personal data.

Personal Data We Collect

We collect personal data from you in the following situations:

a) During Account Registration

• Full name as shown on identity card (MyKad)
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes
• An active email address
• A mobile phone number registered in Malaysia
• Chosen username and password (passwords are stored in hashed form)

b) During Financial Transactions

• Linked e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay)
• Bank account information for transactions via DuitNow or FPX online banking
• Crypto wallet address for deposits and withdrawals using USDT, BTC or ETH
• Complete records of every deposit and withdrawal transaction

c) During Platform Use

• Game records, bets, winnings and losses
• IP address, device type, operating system and web browser used
• Cookie data and equivalent tracking technologies
• Session logs, including login and logout times
• Any communications with our customer support team

d) For Identity Verification Purposes (KYC)

• Copy of a government-issued identity document
• Proof of current address document
• Any additional documents required to comply with our licensing requirements

Purpose of Personal Data Processing

makmak24 processes your personal data for the following legitimate purposes:

• Account Management: Creating, verifying, managing and securing your account on our platform.
• Transaction Processing: Processing deposits with a minimum of RM50, withdrawals with a minimum of RM100, and ensuring all payments are completed within the specified timeframe.
• Legal Compliance: Meeting our obligations under international licensing conditions, including Know Your Customer (KYC) procedures and anti-money laundering requirements.
• Platform Security: Detecting and preventing fraud, unauthorised access, account misuse and activities that breach our Terms and Conditions.
• Customer Support: Providing assistance via live chat and email in Bahasa Melayu and English, including handling your complaints and enquiries effectively.
• Responsible Gambling: Monitoring gameplay patterns to identify signs that may require responsible intervention, and enforcing limits set by players themselves.
• Service Communications: Sending important notifications relating to your account, transactions, security updates and policy changes.
• Platform Improvement: Analysing aggregated, non-identifiable usage data to improve the player experience and overall platform performance.

Disclosure to Third Parties

makmak24 does not disclose your personal data to outside parties except in the circumstances stated below:

• Payment Service Providers: E-wallet providers, banks and crypto platforms involved in processing your deposits and withdrawals. Disclosure is limited to information required to complete the transaction only.
• Game Software Providers: Game providers that supply slot, live casino and other game content on our platform may receive technical data required to verify legitimate game sessions.
• Regulatory Bodies: Licensing authorities and regulatory bodies with jurisdiction under our operating conditions may request certain information, and we are obliged to comply with such requests in accordance with the law.
• Legal Process: If ordered by a court of competent jurisdiction or a legitimate law enforcement agency, we will disclose the required data within the scope of that order.
• Business Transfer: In the event of a merger, acquisition or asset sale, personal data may be transferred to a successor entity, subject to prior notice to affected players.

In all of the above circumstances, we ensure that the receiving party is bound by confidentiality obligations equivalent to or stricter than those we practise.

Use of Cookies and Tracking Technologies

The makmak24 platform uses cookies and equivalent technologies to improve the user experience. There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session verification, security and correct page loading. These cookies cannot be disabled.
• Performance Cookies: Collect information about how players use the platform, helping us identify areas that require technical improvement.
• Functional Cookies: Store your preferences such as language and display settings so you do not need to set them again each time.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the overall functionality of the platform.

Data Retention Period

makmak24 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by law and our licensing conditions. Our general data retention principles are as follows:

• Active account records are retained for as long as your account is active on our platform.
• After account closure, data is retained for the period specified by licensing requirements and laws relating to anti-money laundering.
• Financial transaction records are retained for the period required by regulatory bodies.
• Customer support communication logs are retained for a reasonable period for quality control and dispute resolution purposes.
• Once the retention period ends, data is securely deleted or anonymised.

Data Security and Protective Measures

We implement multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, misuse or accidental disclosure:

• SSL/TLS encryption for all data transferred between you and our servers
• Encryption of sensitive data at rest using industry standards
• Role-based access control (RBAC) with the principle of least privilege
• Continuous security monitoring and intrusion detection systems
• Two-factor authentication (2FA) for internal administrative access
• Regular security reviews and penetration testing by independent parties
• Security and privacy awareness training for all staff
• Clear incident response procedures in the event of a data breach

In the event of a data breach that affects your rights and freedoms, makmak24 will notify you via email or in-platform notification within the timeframe required by our licensing conditions.

Cross-Border Data Transfers

As makmak24 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. In all such cases:

• We ensure that any data transfers comply with data protection requirements equivalent to the standards applicable in Malaysia.
• Legally binding data processing agreements exist between makmak24 and all partners who receive our players' personal data.
• Appropriate technical and organisational security measures are applied to data transferred to other jurisdictions.

Updates to This Policy

makmak24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business decisions. Where there are material changes:

• We will update the "Last Updated" date shown at the top of this policy.
• A notification will be sent to your registered email address at least 14 days before the changes take effect.
• An in-platform notification will be displayed during your next login session.

Continued use of the makmak24 platform after the effective date is considered your acceptance of the updated policy.